Frequently Asked Questions

1. How are GALLOPER products made?

Our products are made on demand. This means your order is produced after you place it, rather than being taken from conventional stock.

2. How long does my order take?

Production usually takes 2–5 business days. Estimated shipping is 3–5 business days in Europe and 5–10 business days for the rest of the world.

3. Is shipping free?

We offer Free Shipping to the USA, Canada and Mexico. Shipping rates for other destinations are calculated at checkout.

4. Do you ship internationally?

Yes. GALLOPER ships to most international destinations, subject to applicable shipping restrictions.

5. Can I return my order?

Where legally applicable, you may have a 14-day right of withdrawal. Certain personalized products or products made according to your specifications may be excluded where permitted by law.

6. What if my product arrives damaged or incorrect?

Contact us as soon as possible with your order number and clear photos of the product. We will review the issue and provide an appropriate solution in accordance with applicable law.

7. Can I change or cancel my order?

Because products are made on demand, contact us as soon as possible if you need to request a change or cancellation. Your statutory consumer rights remain unaffected.

8. How can I contact GALLOPER?

You can contact us by email at galloperstore@gmail.com or through WhatsApp Business: +34 685 010 133.

9. Where can I find your store policies?

You can find our Returns & Refunds, Shipping, Privacy, Terms of Service and Legal Notice through the links provided at the bottom of the store and during checkout.