RETURNS & REFUNDS POLICY

At GALLOPER, our products are made on demand, which means that each item is produced after an order is placed.

We want your shopping experience to be clear and straightforward. We therefore recommend carefully reviewing the product information, size guide, and order details before completing your purchase.

1. Right of Withdrawal

For consumers in the European Union, where legally applicable, there is a 14-day right of withdrawal from the date the order is received, without the need to provide a reason.

This right does not apply to products that are legally excluded from the right of withdrawal, including goods made according to the consumer's specifications or clearly personalized.

Where the right of withdrawal applies, the customer must notify GALLOPER of their decision within the applicable legal period and follow the return instructions we provide.

The direct costs of returning an item will be the customer's responsibility where permitted by applicable law and where GALLOPER has informed the customer of this requirement in advance.

2. Defective, Damaged, or Incorrect Products

If you receive a product with a manufacturing defect, printing error, fault, damage caused during transit, or an item different from the one you ordered, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and the defect or damage.

• Photographs of the packaging when the damage may have occurred during transit.

You can contact us at:

Email: galloperstore@gmail.com
WhatsApp Business: +34 685010133

Once we have reviewed the issue, we will inform you of the appropriate resolution. Depending on the circumstances and applicable law, this may include repair, replacement, price reduction, or refund.

Nothing in this policy limits the consumer's statutory rights regarding defective or non-conforming products.

3. Sizing Issues

We recommend checking the size guide available on each product page before placing your order.

If you select the wrong size, GALLOPER does not guarantee a size exchange as an additional commercial service.

However, this condition does not limit any statutory right of withdrawal or legal guarantee that may apply to the consumer under applicable law.

4. Change of Mind

Where there is no legally applicable right of withdrawal, GALLOPER does not offer returns for change of mind as an additional commercial policy.

Where the right of withdrawal is legally applicable, it will be honored in accordance with the applicable legislation.

5. Personalized Products

Products made specifically according to the customer's specifications or clearly personalized may be excluded from the right of withdrawal under applicable law.

This exclusion does not affect the consumer's statutory rights where the product is defective or does not conform to the contract.

6. Returned or Undeliverable Orders

If an order cannot be delivered because the customer provided an incorrect shipping address, or if the package is not collected and needs to be shipped again, GALLOPER may require the customer to pay the additional reshipping costs where legally applicable.

If an order has been returned for other reasons, please contact us so that we can review the situation.

7. Products That Have Been Used or Damaged

Problems resulting from improper use of the product, accidents, modifications made by the customer, or failure to follow the care instructions are not considered manufacturing defects.

This does not affect any statutory rights the consumer may have under applicable law.

8. Refunds

Where a refund is applicable, it will normally be issued using the same payment method used for the original purchase, unless otherwise agreed.

The processing time will depend on the circumstances of the return or claim and the time limits established by applicable law.

9. Contact

For any questions regarding returns, withdrawal rights, defective products, or refunds, please contact:

GALLOPER GROUP
Email: galloperstore@gmail.com
WhatsApp Business: +34 685010133

This policy does not limit any rights granted to consumers under applicable law.